Store Policy

Processing time
The time needed to prepare an order for shipping varies. Please allow 3-8 days for shipping. For larger orders, see individual item descriptions. For rush delivery contact us and we will arrange for faster service.
Natural Qualities of Materials
Each piece of wood contains its own unique and naturally occurring grain patterns, grooves, color gradients, stain uptake strength, and/ or textures. Unless requested, each piece of wood is chosen under the designer's discretion. Designers choose pieces in the customer's best interest.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

I gladly accept returns. Conditions of Returns

  • Contact us within 10 days of delivery
  • Ship items back within 21 days of delivery
  • Buyers are responsible for return shipping costs unless the item arrived damaged.  Initial shipping costs will not be refunded. If the item is not returned its original condition, the buyer is responsible for any loss in value. Your refund will occur after the item has been received by us.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
  • Custom or personalized orders that have been confirmed by email or other forms of communication.